Customer facing jobs include activities related to audit and exploration, solutioning, presenting proposals, delivering products and srevices, and resolving complaints and queries. Customer facing jobs are intense customer interactions on business processes connected outcome, which requires the management of customer expectations beyond the fitments to standard, usability, cost, and future requirements. It involves displaying technical and human facets like humility, interactive behaviour, integrity, tolerance & patience, and purposefulness. 

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Customer facing jobs operate through frontline units called first line. Generally, these positions are overseen by first line supervisors who focus on enabling and assuring that the performers meet their performance parameters efficiently and adhere to their duties.  First line resources constitute over 85% of a firm’s workforce and on an average face attrition levels of over 15% across most industries. Customer facing jobs operate at thresholds where the firm’s strategy meets the market and create the results for future sustainability.

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Adorin staffing uses advance technology and trained workforce to forecast, provision, optimize, upgrade, and manage manpower deployment. Adorin staffing uses algorithm based matching to source, sort and shortlist manpower from the market. Adorin uses an integrated business process system for resource supply and allocation, operations management, cashflow management, customer service and contingency and business continuity services. 

Business processes are outsourced by firms as a part of their strategic intent of deploying non-core activities outside the company to achieve better business results and to subsequently provide an opportunity for the firm to enlarge its capacity for a wider marketplace.

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Given the purpose of business processes outsourcing, the principal company transfers its technology and skills to the outsourced facility mainly for go-to-market activities, customer service and/ or specialized services. Based on service level agreements, sets up standards of service delivery and inspection of methods and capabilities to ensure adherence to quality, productivity, and compliance, to match the business plan assumptions of outsourcing.  

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Adorin staffing represents development and adoption of advance technology for business process integration and trained manpower in the deployment of workforce for specific jobs to achieve customer’s business outcome. Therefore adorin has the readiness to adopt technologies related to customer’s business processes and capabilities to prepare the workforce for jobs needing implementation.   

Managed services constitute an expert intervention and professional third party services which  support the core activities of an enterprise. This includes: infrastructure and facilities, cyber security, datacenter and cloud management, procurement and contract management, payroll, integrated supply chain, delivery services, accounting and fiduciary, customer help desk, management development, learning and education, IT consulting, staffing, etc., so that the firm can focus on its strategic and tactical progress. 

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Enterprises which partner with third party services, essentially do so for significant reasons, such as:

(a) Cost

(b) Professional and expert intervention

(c) Business continuity

(d) Uptime management and breakdown services

(e) Market outreach

(f) Extraordinary services

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With the presence of advance technology in staffing services and the ability to organize and prepare workforces to deliver for customer’s business, there is the opportunity for enterprises to consider adorin staffing as a preferred third party organisation to manage their business. This extends to critical and professional services in sectors such as IT, healthcare, hospitality, infrastructure and engineering and manufacturing.